Phase 1 · Listen & Measure

Days 1–30

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actions done

Stop counting vanity metrics. Audit what you actually know about donor engagement and open the two-way conversation.

  1. Retire your top vanity metric and pick one engagement signal to track instead

  2. Map where a 'hopping' donor goes — and the one thing that would keep them

  3. Document a legacy gift the pyramid model cannot explain

  4. Publish one piece of valuable content that costs nothing but helps a supporter

  5. Rewrite your next appeal to start a conversation, not collect a gift

Phase 2 · Understand the Donor

Days 31–60

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actions done

Get inside the considered-gift decision. Learn what each supporter cares about and meet them at the right stage of the funnel.

  1. List what your best donor cares about that has nothing to do with your budget

  2. Capture a 'considered gift' in your donors' own words

  3. Ship one offer this month a supporter would want to reciprocate for

  4. Place one real supporter in a stage and match the one offer that fits it

  5. Set a re-engagement cadence so a pledged legacy gift doesn't go silent for two years

Phase 3 · Offer, Don't Ask

Days 61–90

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actions done

Invert the program. Personalize at scale, lead with offers, and stand up the feedback loop that lets donors raise their hand.

  1. Decide the one thing your systems will learn about each supporter this quarter

  2. Find where a new channel is carrying old spray-and-pray habits

  3. Write the answer your CRM would give to 'what do you know about me?'

  4. Rewrite your next appeal as an offer — value first, ask last

  5. Open one door today where a donor can raise their hand

  6. Make 'the ask' a last resort, not the first move — and tell the team